Return & Exchange Policy

We are committed to ensuring your satisfaction. All customers are entitled to request a return or exchange in accordance with the terms outlined below.

Eligibility

• All products purchased from our online store are eligible for return or exchange, subject to the conditions stated in this policy.

• Products must be returned in their original condition, unused, and in their original packaging.

• Requests for returns or exchanges must be submitted within 3 business days of receiving your order.

Return & Exchange Process

• Once your request has been reviewed and approved, a courier will collect the product within 3–5 business days.

• To request a return or exchange, please send a message via WhatsApp using the phone number provided on your shipping label, or contact us through our Contact Us page.

• Please include clear photos of the product along with your:

  • Order number

  • City

  • Delivery address

  • A brief description of the issue

If the product is defective, damaged, or does not function as described, it may be exchanged for a replacement product.

Refunds

A full refund will be issued if the product you received is substantially different from the product description displayed on our website.

Refunds will be processed using the original payment method whenever possible or by another agreed-upon method, in accordance with applicable laws.

Limitations

We are not responsible for customer expectations regarding product performance or uses that are not explicitly described on the product page.

Returns or exchanges may be refused if the product has been used, damaged due to misuse, or returned without its original packaging.